Refund & Returns Policy

We’re committed to ensuring every order meets your expectations. Please review our return policy below to understand how to request a return or credit.

1. How to Start a Return

To begin a return, please contact your Sales Representative or email support@alphabrands.one.

When requesting a return, please include:

• Business name and/or Customer ID
• Product name and quantity (in individual units allowed for Mellow Fellow, Twenty One Cannabis, Cherried, Relif Botanicals, and Nice; full POPs required for all other brands)
• Reason for return (see list below)
• Invoice number(s) for the product(s)

2. Eligibility for Return or Credit

• Timeframe:
  • Standard products: within 90 days of the invoice date
  • Flower finished goods: within 45 days of the invoice date
• Drinks: Not eligible for return. Credit will only be issued for documented damages (photos required).
• All products must be returned in complete POPs; individual units are only eligible for Mellow Fellow, Twenty One Cannabis, Cherried, Relif Botanicals, and Nice products.
• Condition: Products must be unused, unblemished (no stickers), in original packaging, and resellable (not expired).
• Final Sale Items: Products sold at liquidation or blowout prices are final sale and not eligible for return or credit.

3. Review & Approval Process

Once we receive your request:

• Returns are reviewed within 5 business days.
• Approved returns will receive a prepaid return shipping label, valid for 14 days.
• If products are not shipped within 2 weeks, a 15% restocking fee will apply.
• If products are not returned within 1 month, the return will be closed and the label voided.

All return labels and Bills of Lading (BOLs) must be issued by Alpha Brands, including for compliance-related returns.

4. Inspection & Credit

Once your return is received:

• The warehouse will inspect the products within 5 business days.
• Eligible products will be credited within 2 business days after inspection.
• Products that are damaged, used, expired, or not authorized for return will be held for 5 days.
  • Your sales rep will be notified and may request that you provide a shipping label to retrieve those items.
  • After 5 days, ineligible products will be discarded.

Unauthorized returns or products sent without prior approval will incur a 15% restocking fee and may experience processing delays.

5. Bulk Flower Returns

• A QC sample (⅛ oz) is provided before opening bulk flower packaging.
• If unsatisfied, the unopened bulk flower must be returned within 7 days of receipt.
• Opened or tampered bulk flower is not eligible for credit.
• All flower returns are processed through our Tennessee warehouse.
• RMAs must be submitted and approved within 7 days of receipt.

6. Missing or Damaged Products

• Claims for missing products or shipments must be reported within 10 business days of delivery.
• Please include detailed notes and photos (if applicable) when submitting your claim.

7. Compliance Returns

Compliance returns apply to products that become non-compliant due to regulatory, legal, or enforcement changes (for example: packaging bans, flavor restrictions, THC limits, or labeling updates).

Notice of Regulatory Changes

When there is a change in regulations, Alpha Brands will notify you directly.

Any products that are no longer in compliance will have a 30-day window from the date of notice to be returned for credit consideration.

What Qualifies

A product may qualify for a compliance return if:

• A state or federal regulatory authority issues a new restriction or prohibition.
• A documented change in law or rule makes the product or its packaging illegal for sale.

8. Common Return Reasons

• Damaged or defective product (e.g., leaking, clogged, dud)
• Discoloration (edibles or oil)
• Wrong item or flavor received
• Overordered or incorrect product ordered
• Product not selling
• Packaging banned or unsealed
• Subpar quality (flower)
• State legality or compliance issues
• Shop closure

9. Exceptions & Appeals

If your return is denied and you believe it qualifies for an exception, your Sales Representative may submit an appeal to the Returns Exceptions Board within 5 days of denial.

10. Processing Timeline

Please note that incomplete, unauthorized, or ineligible returns may extend processing times.

Questions?

Contact your Sales Representative or email support@alphabrands.one for assistance.