Refunds, Returns & Exchanges
Refunds, returns, and exchanges
At Alpha Brands, we strive to provide our customers with high-quality products that meet their expectations. If you receive damaged or defective products, we will accept returns within 30 days of delivery.
To initiate a return, please fill out the form provided within 5 business days of receiving the damaged or defective products. If 3 or more pieces from the same product order are damaged or defective, we will send a replacement after inspecting the returned package. For orders with less than 3 damaged or defective pieces, we will issue a credit to your account for the amount of the damaged or defective products.
We understand that each situation is unique and we will work with you on a case-by-case basis to find a satisfactory solution. If you have any further questions or concerns, please don't hesitate to contact us at returns@alphabrands.one. We are here to help.
To initiate a return, please fill out the form provided within 5 business days of receiving the damaged or defective products. If 3 or more pieces from the same product order are damaged or defective, we will send a replacement after inspecting the returned package. For orders with less than 3 damaged or defective pieces, we will issue a credit to your account for the amount of the damaged or defective products.
We understand that each situation is unique and we will work with you on a case-by-case basis to find a satisfactory solution. If you have any further questions or concerns, please don't hesitate to contact us at returns@alphabrands.one. We are here to help.